**Support Policy for Afrisellers.com**

At Afrisellers.com, we are dedicated to providing exceptional support to ensure a positive experience for our customers. This Support Policy outlines the types of assistance we provide, our support channels, response times, and other important details. By using Afrisellers.com, you agree to the terms of this Support Policy.

### 1. **Support Services Provided**

Our support team is available to assist you with the following:

   - **Order Assistance**: Help with placing orders, tracking deliveries, and updating order details.

   - **Product Information**: Answering questions about product specifications, availability, and stock.

   - **Account Management**: Assistance with account setup, login issues, password resets, and profile updates.

   - **Returns and Refunds**: Guidance on returns, refunds, and exchanges per our Returns Policy.

   - **Technical Support**: Support for any technical issues you encounter on Afrisellers.com, including website functionality and error troubleshooting.

### 2. **Support Channels**

We offer support through the following channels:

   - **Email Support**: Contact us at support@afrisellers.com or gofixgroup1@gmail.com. Our support team will respond within our standard response time.

   - **Phone Support**: For immediate assistance, you can reach us by phone at +25078-879-687 or +1(469)837-9001. Our phone lines are open during business hours [Specify hours and time zone, e.g., Monday-Friday, 9 AM to 5 PM GMT].

   - **Live Chat**: [If applicable, specify hours of live chat availability].

   - **Help Center/FAQ**: Visit our Help Center on Afrisellers.com for answers to common questions and self-service support options.

### 3. **Response Time**

We strive to respond to all customer inquiries as quickly as possible. Our typical response times are:

   - **Email**: Within 24-48 hours during business days.

   - **Phone and Live Chat**: Immediate support during business hours.

   - **Escalations**: For complex issues requiring escalation, we aim to resolve them within 3-5 business days.

Please note that response times may vary during high-demand periods.

### 4. **Returns and Refunds Support**

If you are not satisfied with a product or have encountered an issue, please contact us for assistance. Our support team will guide you through the process, including eligibility criteria, return instructions, and processing time for refunds or exchanges. For more details, refer to our Returns Policy.

### 5. **Technical Support**

If you experience technical difficulties while using Afrisellers.com, our team is available to help. We can assist with issues like login errors, website navigation, checkout problems, and more. Please provide as much detail as possible when reporting a technical issue.

### 6. **Limitations of Support**

   - **Third-Party Products**: Support for third-party products listed on Afrisellers.com may be limited to availability and information provided by the supplier.

   - **Unsupported Issues**: Afrisellers.com reserves the right not to support issues unrelated to our platform or caused by external factors beyond our control, such as internet connectivity issues.

### 7. **Customer Responsibility**

To ensure prompt assistance, customers are encouraged to:

   - Provide accurate information about their orders, accounts, and issues.

   - Follow all provided instructions for returns, refunds, and other support-related processes.

   - Respect our support staff. Afrisellers.com reserves the right to refuse service to customers who engage in abusive or inappropriate behavior.

### 8. **Changes to the Support Policy**

Afrisellers.com reserves the right to update or modify this Support Policy at any time. Any changes will be posted on this page, with the updated date noted below. We encourage customers to review this policy periodically.

### 9. **Contact Us**

For further questions or assistance, please contact our support team:

If you have questions or concerns about this Support- Policy or how your information is handled, please reach out to us:

  **Email**: support@afrisellers.com or gofixgroup1@gmail.com

   - **Phone**: +1(469)837-9001 / +250 788-797-687

    - **Live Chat**: [If applicable, link to Live Chat]

   - **Main Office** Dallas-Texas 

By using Afrisellers.com, you acknowledge that you have read and understood this Support- Policy and agree to its terms.